Wife and son took me there for my birthday. We waited 20 minutes for seating, and when they took us back (far left wall after you go in) we saw there was an entire section unoccupied - about 5-7 booths on the wall. Assumed they were reserved, but this was apparently not the case - nobody showed up in the hour we were there...
The menu was disappointing. Far too many of the old items gone. I settled for a burger, which I could have got anywhere - I had been looking forward to the sirloin tips. 25-30 minutes later the food showed up - slow, but not excessivley - gave us some nice time to chat,,,
The waitress was snotty... point blank. My wife ordered a plate with shrimp - when the plates were dropped off (server drive by), the wife had to call after her - "excuse me, do you have any cocktail sauce". The waitress didn't slow or turn as she said "no" (not no ma'am, not no, sorry...just no).
I had requested the burger well done...1st bite reveals nice, bloody red meat. By the time the waitress came back the family had had their plates for 10 minutes. Had I sent the burger back it would have take another 10-15 minutes, and the family would have had the pleasure of sitting watching me eat, as they would have been done. So I worked my way around the edges of the 'buffalo' burger and ate my fries...
The waitress never once stopped by to ask if we wanted any refills - so I caught her as she did another drive by and requested them. It was clear we keeping her from the crowd in the corner that she was enjoying chatting so much with. The place was not that busy - after we were seated several tables/booths cleared out and were not refilled with people. Fact of the matter is she had some socializing to do, and she was put off by my wife's request and my displeasure at having been served an uncooked burger, so she disrespected us as customers.
I returned the favor when it was time to tip, by leaving my tip on a napkin - "
TIP - treat your customers better, and take the time to make them feel welcome".
We won't be going back.